Nedbank Insurance Chaos

Nedbank Insurance has to be the worst home insurance offering in South Africa - not from a product perspective but from a contact and service perspective, the worst. I have been trying to move my claim along since 3 May when you told me that it had been approved. I have called repeatedly to enquire on the progress of the payout. I have been told 1. That my payments are in arrears - I pay by debit order and have never been in arrears and proved such; 2. That there’s a problem on the assessment that only Christiaan Fourie can resolve but he is unavailable, doesn’t answer his phone and doesn’t return calls; and 3. That my mobile number was incorrect on the system despite this being one of the 5 security questions which I have answered to on every call. I have twice been told that payment was happening that same day and that has never been true. I have tried to reach the supervisor KG but she is never available either. I have been a homeowner for 24 years and this is my second ever claim in that capacity. In this instance it was my stove but it could have been my geyser or roof or anything else - who cared that we have been inconvenienced since 17 March? Definitely not Nedbank Insure. Avoid this company at all costs.