Nedbank Insurance

This is probably the most useless insurance company in history! I can't believe it took me FOUR attempts just to reach your call center after waiting for 30 minutes! When I finally got through, your team couldn't even verify my identity using my ID number. I was told there are different schemes, and I have to confirm which one I'm on. What if I didn’t have access to my emails? How was I supposed to prove who I am? This whole process is incredibly frustrating and unacceptable! .. please cancel my policy and refund all my premiums .. clearly I’m paying for air