Nedbank - Insurance (BAD SERVICE) till date!!!!!!!!

We had burst pipes on 14 June 2020. We logged the subsequent call for damages to the ceiling and the electrics in our house. A building contractor came out and confirmed out ceiling is asbestos, he puts the quote in and says it is not asbestos. I have had 3 independent people come to confirm if it is or is not. Its is confirmed it is. Nedbank want to only replace a few of the ceilings and treat the rest. And only replace the pink fluff in the ceiling where it is replaced. I have had endless arguments with nedbank to get one of their assessors out to look at it. The one room they want to treat the water was pouring through the lights, they have approved all the electrics to be replaced in that room but not the pink fluff above that room together with only treating those ceilings, this does not make sense, if you approve to fix all the electrics in the room you should know that the pink fluff is wet and needs replacing.

My ceilings have still not been replaced and its over 1.5 months later of endless calls and battles to them and the contractor.

This is definitely not the service one expects during the cold winter and a service you pay for monthly

Nedbank need to phone me ASAP and resolve this issue, otherwise this will go further.