Nedbank Insurance Bad Service

The Claims department

I have been trying to contact the consultant that is handling my claim of my microwave for two weeks now, but to no avail.

Every time I call I I'm on the line for more than an hour being put through from one consultant to the other. It is Extremely frustrating to call an Insurance company that is suppose to keep you up to date with your claim for an update and being referred from one consultant to the other.

Three times I finally got through to a consultant who says hello once and stays quiet for the rest of the time till you end the call.

This is the Worst Insurance Company I have ever dealt with. Unprofessional and *********** staff.

I finally came through to someone in the week that said that the Lady that is dealing with my claims will call me back the same day but I am still waiting.

Can you also send a Claim Rejection form for my ceiling that got damaged when my geyser bursted. Luckily the geyser was covered under the warranty and was replaced by a Professional Plumbing (Louws plumbing Herm****) company who connected the new geyser. Who informed the Insurance that the geyser I had installed 3 years ago wasn't installed to the correct specifications. But not even a week later water started to leaking out of the geyser again damaging my ceilings further.

I called Nedbank insurance a week ago about the leak and we are still waiting for someone to come out or to contact us. In the mean time the ceiling and wooden floors are rotting and we have a small baby at home.

Bad very Bad service.

Bennick Lakey