Nedbank insurance bad service

I made a claim last year early december with Nedbank insurance. We on the fourth month now and the doors have not been fixed. I tried contacting Nedbank insurance about this and there is no help at all. The contractor Nedbank appointed took my access fee already because they said they wouldn’t start making the doors until its paid, the amount was paid in december as well.

We have house insurance that is not helpful, we cant close the doors properly.

The claim number is C ********** 361671.