Nedbank Insurance bad service

I have lodged an HOC insurance with them since the 28 November 2018 and to date they haven't responded nor processed my claim.

They tell me about a contractor who must come, it has been a week and the contractor is not coming and I am now penalized for no fault of my own. I have a contract with Nedbank and not the contractor and will not to be delayed in my claims due to the contractors inefficiency.

It is a worst service I have ever seen. I am in a house without a security because it was damaged in a heavy storm and the insurance is giving me a rub around.