Nedbank Insurance and Ombudsman - A sorry Combination!

My homeloan insurance is under the same Nedbank who is the homeloan provider.

I had a DB board situation and insurance sent their service provider to check . Grant took the necessary pictures etc and already started saying that they don’t get paid enough to fix this type of issue. He would need to go through the slab to see where the wires were burnt and whether he takes two hours or two days they get paid the same rate.

Needless to say Nedbank denied the claim. I took this up with the Ombudsman and they took the insurers side claiming that the DB board was not wired correctly.

When I bought the property in 2011 , I was emailed a COC saying everything was checked and In order - now I’m told things are not when I’m submitting a claim. Typical insurance vibes because they were not there to inspect anything in 2011.

I am not an electrician and would not have know any better . I have asked the arrogant Ombudsman consultant the escalation process and no response was given to this day . I asked prior if the very Nedbank Insurance could send a person to check this wiring so that I have no further challenges with them and fix where we need to fix. Instead again an arrogant email told me that should anything like this happen again to the DB Board they would not pay for it.

I am short of words at the lack of understanding. Whilst we know that the Ombudsman is paid by the banks , this is no way to deal with clients at their time of need.