Nedbank Insurance

We have been experiencing a power outage since 22 May 2025. We immediately logged two tickets with Eskom under reference numbers *** and *** because of the cable sparking on the outside.

Eskom technicians assessed the situation and advised that the issue falls outside their scope of responsibility, stating that it is a private matter. Following their guidance, we contacted Nedbank Insurance and submitted a claim. An electrician was dispatched to assess the damage but concluded that it was a maintenance issue.

We are struggling to understand how this can be deemed our responsibility. This is the second occurrence where the same cable has become disconnected due to adverse weather conditions. Given this recurring problem and the fact that the cause stems from external environmental factors, we respectfully request a thorough review and clarification on liability.

We urge all involved parties to assist in resolving this matter as it is causing significant inconvenience and poses safety concerns.

Kind regards, Latisha