Nedbank insurance

<p>I had an attempted burglary on friday, logged a call with Nedbank for a broken window. I was promised it will be fixed the same day by glassfit. I had made countless phone calls doibg follow up but with no one who can actually assist. Called this morning again spoke to Samantha who promised to call back, 4 hours later she still havent called. Called again around 2pm spoke to Sbusiso who also said someone will call them and will be fixed today..guess what nothing happened. I spent the whole weekend with my family's life at risk, having to sleep with broken window. I still do not understand why such incompetence from the bank side when my insurance premiums are paid monthly never skipped any payment. No one does the follow ups to ensure that their service provider services their clients, and why keep such service provider on your panel. Im definitely changing my insurance after this.</p>