Nedbank Insurance

Further to my complaint about Nedbank Insurance last week, we still have not been able to finalise this claim, no. C***. I suspect that by the time it is finalised I will have spent the equivalent of the amount of the claim on phone calls. I have yet again, provided them with a quote from our designated electrician, along with an email part of which states the following:

"This has now gone on for long enough (nearly two weeks). I realise that you try to make it difficult for insured clients to claim so that we are discouraged from claiming (although you don’t make it difficult to pay our premiums). The gate that is the subject of this claim is now not motorised and can, therefore, be pushed open by anyone who chooses to do so. This could lead to the theft of our motor cars and also garden furniture, plant pots, etc. In addition to this, a homeowner two houses away from us was attacked and ****** last Wednesday morning, in broad daylight. Not having a working gate makes us vulnerable to the same kind of incident.

Will you please finalise this claim today so that we can get this gate motor replaced. I am extremely frustrated."

Over the last ten years or so, this is the third time I have had to resort to Hello Peter to get Nedbank Insurance to do what they are supposed to do.

It is quite simply, appalling service.

I repeat, appalling service.