Nedbank Insurance

I sent this mail to Nedbank Insurance on the 13th of July 2023: "Good day, We had our garage door “fixed” by Nedbank a while ago. I was never really happy with the contractor that you sent around, but presumed you vetted anyone doing work for Nedbank. I have my garage door serviced once a year & yesterday the person I use came around. To my dismay he informed me of the things that were wrong & asked us not to close the garage door as there is a chance it could collapse on the cars, or even worst, on top of a person, or animal. This is obviously very disturbing & our garage door is now standing wide open, with direct access into the house. I have attached the report & invoice from the Garage Door Man. Please can you advise if you can urgently send someone out, or can I get the Garage door Man to do the proper repairs?" They have admitted that their approved contractor signed their own job off & said they will pay for the new repair, less the excess, but it is almost impossible to get the truth from anyone at Nedbank Insurance. They have made various promises, we will phone you back, we will send an email, we will send an SMS, etc., none of which has actually happened. Please beware everyone, they will make any excuse not to help. This has now been going on since the 13th of July 2023, over 12 weeks, & I still don't have any resolution.