Nedbank Insurance

<p>My mom submitted a claim for a new swimming pool pump and the assessor came our 3 weeks ago. I phoned on behalf of my mom to find out what was going on because it was more than two weeks since the assessor was there. I phoned and every time they told me they will get back to me and eventually + - 16:10 30 May 2016 I got hold of a lady and she went in on the claim and said she can’t understand the claim was approved but she will get back to me.....I’m still waiting.</p> <p> </p> <p>I phoned 31 May 2016 and after 20 min I spoke to a Moses and said the claim was rejected because of wear and tear.....I mean my mom is a pensioner and almost pay a R 1000 pm month and now this lame excuse!!!!!!Pathetic. I want that recording pulled where the lady said the claim was approved!!!!!The say at the start off all calls that they are recorded.</p> <p>Nedbank has no customer service at all…….</p> <p> </p>