Nedbank insurance

My husband and I insured our House & Home content with nedbank insurance. Eairly February our son accidentally slipped the sugar jar which ended up falling on the microwave, as a result the microwave glass cracked and fell off. We then called Nedbank to claim, they fetched the microwave on the 13th February. We have been calling them ever since to make follow-up, only to be told last week that they've rejected our claim. Today the 28 March 2023, they brought back our microwave with a report stating its been written off. We waited a month and weeks for nothing😡 Their service is pathetic 🚮 they don't even communicate nor give update, until you call and they say they're waiting for management's go ahead 😒