Nedbank Insurance

ON TUESDAY 2017-10-10 A HEAVY STORM WAS ENCOUNTERED IN THE DURBAN AND SURROUNDING AREAS CAUSING LOTS OF DAMAGES TO PROPERTIES AND HOUSEHOLD OBJECTS. UNFORTUNATELY MY HOUSE WAS ONE OF THEM BUT THANK GOD NO ONE WAS SERIOUSLY INJURED. I RESIDE AT 40 GADWAL ROAD MEREBANK DURBAN AND MY DAMAGES TO MY OUTBUILDING ARE AS FOLLOWS: • HALF OF THE ROOF ASBESTOS FLEW AWAY • ONE X WINDOW BROKEN • THREE X WINDOW FRAMES DAMAGED • WATER LEAKING THROUGH PVC CEILINGS PROFUSELY CAUSING DAMAGES TO BUILT IN CUPBOARDS AND A NAUSIOUS SMELL EMMITTING FROM THESE CUPBOARDS. • WALLS BECAME WET • BARGE BOARDS DAMAGED • CORNICES DAMAGED I IMMEDIATELY ON THE SAME DAY CALLED NEDBANK INSURANCE AND LODGED A CLAIM TOWARDS MY PROPERTY. I WAS ISSUED A CLAIM NUMBER C ********** 16650 AND WAS TOLD THAT A COMPANY BY THE NAME OF TRADING SUPPLY WILL CALL ME AND ATTEND TO MY CLAIM. THE FOLLOWING DAY I DECIDED TO CALL TRADING SUPPLY AND I WAS TOLD THAT THEY WILL GET BACK TO ME. I WAITED FOR ABOUT A WEEK AND I DID NOT GET ANY RESPONSE FROM THEM. I CALLED THEM AGAIN AND I WAS TOLD THAT THEY HAD A LOT OF CLAIMS INSTITUTED AGAINST NEDBANK INSURANCE COMPANY AND THAT THEY WERE VERY BUSY ATTENDING TO THESE COMPLAINTS AND I MUST WAIT. I INFORMED THEM THAT THEY SHOULD PLEASE SEND AN ASSESSOR TO EVALUATE MY DAMAGES OF WHICH THEY DID SEND SOMEONE ONE AND A HALF WEEKS LATER. THE ASSESSOR INSPECTED MY PROPERTY AND TOLD ME THAT THEY WILL SEND AN ASSESSMENT TO NEDBANK. HE ALSO DID TEMPORARY EMERGENCY REPAIRS BY COVERING HALF OF THE ROOF WITH BLACK PLASTIC WHICH UP TO NOW FLIES AND I HAVE TO GO ON THE ROOF AND TRY AND SECURE IT AND NOW DUE TO CONTINUOS RAIN THE CEILINGS ARE STILL DRIPPING PROFUSELY CAUSING FURTHER DAMAGES TO THE FURNITURE. I WAITED FOR A WEEK AND ENQUIRED FROM NEDBANK WHETHER THEY RECEIVED THE ASSESSMENT OF WHICH THEY SAID THAT THEY DID NOT RECEIVE ANYTHING AS YET. THIS MADE ME VERY ANGRY BECAUSE OF MY CONTINUOUS TELEPHONE CALLS TO DATE ( ABOUT THIRTY) CALLING THE JOBURG NUMBER ********** AND THE LOCAL NUMBER OF TRADING SUPPLY AND THESE PEOPLE DO NOT SHOW ANY EMPATHY TOWARDS ME. UPON PERSISTENCE TO TRADING SUPPLY THEY FINALLY SENT A QUOTATION TO NEDBANK BUT OMMITTING THE FOLLOWING: ROOF PAINT AND DAMAGES TO BUILT IN CUPBOARDS. I WAS TOLD BY THEM THAT THEY WILL RESEND ANOTHER QUOTATION SHORTLY BUT NEDBANK HAS TO SEND SOMEONE ELSE TO DO THE QUOTE FOR MY BUILT IN CUPBOARDS OF WHICH I AGREED. I RECEIVED AN SMS FROM NEDBANK ON 2017-10-29 AT 12:13 STATING THAT THE QUOTE FOR MY CLAIM HAS BEEN APPROVED AND TRADING SUPPLY (JUNCTION) WILL MAKE ARRANGEMENT FOR REPAIRS. I WAITED FOR A WEEK AND DECIDED TO CALL TRADING SUPPLY AND I WAS TOLD THAT THEY ARE STILL VERY BUSY AND THAT I MUST WAIT AND BE PATIENT. I INFORMED THEM THAT I AM A CLIENT OF NEDBANK AND THEY SHOULD NOT TAKE ON SO MANY JOBS IF THEY COULD NOT HANDLE IT BECAUSE THESE REPAIRS WERE OF UTMOST IMPORTANCE TO ME BECAUSE MY MOM WHO LIVES IN THE OUTBUILDING BECAME SO SICK INHALING THE DAMP SMELL OF THE FURNITURE AND SHE HAD TO BE HOSPITALIZED DUE TO HER HEART CONDITION. TO DATE MY MOM HAS MOVED AWAY AND LIVING WITH HER SISTER AND INSISTS THAT SHE WILL ONLY RETURN WHEN THE HOUSE HAS BEEN FIXED UP. THIS IS ALSO CAUSING FURTHER STRESS TO ME AND MY FAMILY. I THEREAFTER CALLED NEDBANK INSURANCE AND INFORMED THEM OF THE SITUATION OF TRADING SUPPLY. A LADY BY THE NAME OF TJ INFORMED ME THAT I MUST THEN SEND A NEW QUOTATION STATING ALL THE DAMAGES FROM MY OWN SUPPLIER OF WHICH I HAVE DONE AND SENT THROUGH VIA EMAIL TO NEDBANK INSURANCE. I WAITED FOR THREE DAYS AND CALLED THEM AND I WAS INFORMED BY TJ THAT SHE WILL GET BACK TO ME SOON WITH NO EMPATHY BEING SHOWN. I WAITED FOR HER CALL BUT TO NO AVAIL. THREE DAYS LATER I CALLED AGAIN OF WHICH I WAS TOLD THAT THE QUOTATION FOR THE CLAIM WAS ABOVE HER MANDATE. THIS QUOTATION WAS APPROXIMATELY R74,000. SHE TOLD ME THAT SHE WAS GOING TO SEND ANOTHER ASSESSOR FROM JOBURG THE FOLLOWING WEEK. THE ASSESSOR ARRIVED AND I HAD TO LEAVE WORK EARLY TO SHOW HIM AROUND. I GAVE HIM A COPY OF TRADING SUPPLY QUOTATION AND MY SUPPLIERS QUOTATION AND SHOWED HIM AROUND THE HOUSE AND IN MY PRESENCE HE AGREED WITH ALL THE DAMAGES INFLICTED. HE ALSO TOLD ME THAT MY SUPPLIER HAD TO REDUCE HIS LABOUR COSTS AND THAT THE PVC CEILING DOES NOT HAVE TO BE REPLACED OF WHICH WE BOTH AGREED UPON. A FURTHER QUOTATION WAS SENT TO NEDBANK BY MY SUPPLIER FOR THE AMOUNT OF R49 660. A WEEK LATER I WAS CALLED BY A LADY FROM THE ASSESSOR FROM JOBURG INFORMING ME THAT ONLY MY ROOF AND CEILING WILL BE REPAIRED FOR AN AMOUNT OF R15 000 AND MINUS R1 000 FOR ACCESS WHICH WILL RESULT TO R14 000. AT FIRST I THOUGHT THIS WAS A JOKE BUT SHE INFORMED ME THAT SHE WILL FORWARD THE NECESSARY DOCUMENTS AND I MUST SIGN THEM AND SEND IT TO NEDBANK INSURANCE. THIS GOT ME FRUSTRATED BECAUSE BEING A LOYAL CLIENT OF NEDBANK FOR OVER TWENTY EIGHT YEARS I AM GETTING AN UNFAIR DEAL. I CONSIDERED STOPPING MY INSURANCE IMMEDIATELY WITH NEDBANK BUT THIS WILL BE DETRIMENTAL TOWARDS MY PROPERTY. I REALLY WOULD LIKE TO KNOW WHETHER I AM BEING RACIALLY PUNISHED FOR MY PERSISTENCE OR WHETHER OTHER LOYAL CLIENTS ARE ENCOUNTERING THE SAME PROBLEMS. AFTER NUMEROUS CALLS TO THE NEDBANK COMPLAINTS DEPARTMENT OVER A MONTH AGO I WAS INFORMED TODAY 2017-11-21 THAT ANOTHER ASSESSOR WILL COME TO MY PROPERTY AND DO ANOTHER ASSESSMENT. MY QUESTION IS THE INITIAL ASSESSMENT DONE BY TRADING SUPPLY WAS APPROXIMATELY R30 000 (WITHOUT THE ROOF PAINT AND COSTS TO THE BUILT IN CUPBOARDS ) WAS APPROVED AND NOW I AM BEING OFFERED HALF OR LESS THAN THAT FOR MY ENTIRE DAMAGES. IT DOES NOT TAKE A ROCKET SCIENTIST TO FIGURE OUT THE DISCREPTIENCIES WITH THE QUOTATIONS. I INFORMED THE COMPLAINTS DEPARTMENT THAT I AM GOING TO SEND AN EMAIL TO ‘HELLO PETER’ SOON AND THAT I WAS WAITING FOR THEIR RESPONSE TO MY DAMAGES AND TO DATE NO ONE ESPECIALLY MRS LORRAINE WHO WAS HANDLING MY CASE REFUSED TO GIVE ME FEED BACK. I HOPE THIS CASE BE INVESTIGATED THOROUGHLY DUE TO THE INCOMPETENCE BY NEDBANK AND ITS EMPLOYEES HANDLING INSURANCE CLAIMS. KIND REGARDS MR R CHETTY