Nedbank *****ing the money from the clients account and refuse to pay it back

Nedbank stole the money from my account and force me to pay for the cards that I have never authorized them to take They keep on promising to pay back the money but they've never paid it. I also went to the Bedfordview branch and they insisted that I open another account and they said i must come and collect the card after a week and before I can go collect the card iwas phoned and tol me that they are deliuverig ny card but I was not home and they said they will call again to deliver the card. They never called me again. The next thin when I enquire about the card then i was told that it was destroyed but they will deliver another one. Since then nedbank has been taking been taking the money from my account without my permission. I wish and plead with Nedbank to pay back ny now