Nedbank: Inefficient, time wasting, don't care.

I bought a house. The offer needed to be cash to make the deal possible. I got the money together in my Nedbank account. When I needed to do the payment, I went down to my nearest Nedbank branch to do the transfer, armed to the teeth with FICA documentation, IDs and what not. Surely nothing could go wrong.

Boy, was I mistaken. After fighting through traffic and (finally) squeezing into a' parking space' I made it to where the Nedbank website promised the branch was. IT WASN'T THERE! Now I trust these people to look after my hard-earned money, so them losing an entire branch WITHOUT NOTICING came as a bit of a shock. Never the less, back into the traffic I went.

After more traffic and parking, I made it to branch no 2. Would I now be able to move my money? APPARENTLY NOT. Granted, the queue was short, but perhaps this is because once you get to the front, the clerk can't actually help you with anything. Can she do the transfer? No. Can she give me the money? Not without incurring huge costs. Can she raise my internet transfer limits so I can do the transfer? Nope - although I can APPLY for a higher transfer limit, which the Nedbank gods could approve in a day's time. But it's MY MONEY, and this isn't a 24h call account? "Sorry sir, that's how it works". Well, FANK you very much. I do the application. They'll call me when I can do the transfer.

Day 2. I am starting to loose all hope of doing this transfer. Ever seeing my money again seems like a conceited daydream. I've just received a mail asking me to sign more documentation. I WAS IN THE BANK YESTERDAY! I don't have a printer. I don't have a scanner. The bank closes early on a Saturday. I ask the clerk mailing me to call me so I can be sure we've got everything this time.

I finally manage to sc**** together and sign the additional documentation required, the bank processes it and I do the transfer. It took two days, two visits to the branch, an e-mail exchange and small forest's worth of signed documents. For a transfer. Out of an ordinary account. I'm still waiting for the clerk to call me.

Why do we accept service like this? Why do we deal with people who don't care about wasting your time when they close a branch? Who don't care about your time or sanity when they can't even process something as simple as a transfer without following the most convoluted process known to man? Who don't even care enough to give you a call when you ask them to?

See if I stick with you fellas. I wouldn't bet on it.