Nedbank inefficiency

Inefficient staff at Nedbank Southgate. Sometimes you wonder why there are long ques at this bank but here is your answer: The staff at this branch does now seem to care about the customer anymore. I collected my business bank card yesterday and the gentleman who assisted me seemed too busy on his computer. He is sharing the printer with another employee, fair enough, he has printed my card collection document and he has to collect it from the printer. As if he has forgotten what he is supposed to be doing, he sits there busy on his computer until the other employee on the side picks up the printout,passes it over to him. He is not engaged with what he is supposed to be doing, the other employee holds the doc, handing it over to him and he does not notice it... I stand there waiting and watching until this employee calls him for attention. He takes the printout, gives it to me to sign, all in the name of making sure that I collect and go. Having questions I ask him, will I need help to activate my card,changing the pin etc,he answers in a hurry and I left the branch thinking all is sorted and ok. Little did I know that my banking profile needs to be done and can only be done during the week. I have spoken to one of my suppliers and I can't pay them R2500 as I do not have a profile. I have called Nedbank almost 5 times. My last option to pay the supplier is to withdraw cash and pay, to my surprise,I can't withdraw money as I do not have the profile that I should have ..... Someone tell me if banking with this institute is such and inconvenience. In times when there is loss of jobs,economy going down, you would expect a bank that will be efficient so that you do not loose a deal, but here we are!!!! Called the bank this morning and the lady who assisted me told me that when I collected my card, I should have been advised that the limits are set to zero and I can only get this sorted out at a branch and only during the week..... wow!!!