Nedbank INEFFICIENCY.

I sent a request for a letter to confirm that I am the owner of (Account No.) through Nedbanks portal on their website last Thursday 4th June. Explaining that my claim for UIF for my employee`s will not be processed with out this letter, maybe it`s because the employee`s at Nedbank are well nourished in these difficult times, and are not suffering the hardships of the majority of people in the real world. or is it just inefficiency, if my account was with FNB i would of had the letter the same day, as a letter is available on the website for customers of good standing. i think it`s time i changed banks