1 reviews | Active since Nov 2010
Nedbank - Incorrect Billing Unprofessional dealings
<p>This was my actual email to the bank: Please contact me regarding my current account whereby one transaction was carried out incorrectly on my current account.</p> <p>Why is this amount deducted from my current account???</p> <p>I have not requested for any statements on the 25-04-2017</p> <p>I received a reply from Nedbank - Team Leader Sale, mentioning that: </p> <p>The fee is for a statement that was done on the 28 March 2017, your charges went off on the next billing cycle.Remember that all digital statements are free on your cheque account.</p> <p>According the package i have: 1 x free over the counter statement is free per billing cycle.</p> <p>I was told by your teller that 1 x over the counter statement is free per billing cycle. So therefore I request this be reversed.</p> <p> </p> <p>No feedback received.</p> <p> </p> <p> </p>
My complaint was emailed to the branch on a normal working day. i find the services rendered at the Trade Route Branch appalling.
Contact **********
ID ********** 003085
My complaint was emailed to the branch on a normal working day. i find the services rendered at the Trade Route Branch appalling.
Contact **********
ID ********** 003085
Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Experience Team
Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Experience Team
I would to extend my gratitude to Nicolas Govender Executive Service Support Consultant | Client Service Support who handled my complaint in a professional manner and he surely understands the importance of quality customer service, however the Nedbank Trade Route Branch should have an internal quality audit carried out in order to assess the poor performance and appalling services rendered by management and staff.
I would to extend my gratitude to Nicolas Govender Executive Service Support Consultant | Client Service Support who handled my complaint in a professional manner and he surely understands the importance of quality customer service, however the Nedbank Trade Route Branch should have an internal quality audit carried out in order to assess the poor performance and appalling services rendered by management and staff.
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.