Nedbank inconvenient locker system

Went in to collect my parcel at the locker at Shelly Center,Shelly beach,the touch screen was not working so i couldn't access it.according to security it hasn't been working a few days now.There were no Nedbank employees visible at the front and clients like myself have to deal with arrogant security officials,i demanded to speak to a Nedbank employee as i needed a way foward.After waiting some time a lady Ms D Perumal assisted me and was amazed to see the locker screen not working,i indicated what the security had told me.her response was that the branch doesn't have anything to do with self service lockers and the technicians need to come and repair it.when asked how long it will take,she had no idea..my bank card is in there and i need it,the level of non remorse from Nedbank employees need to end.