NEDBANK *********** (systems/process/governance/security)

On the 15th of July, I received a **** call (********** claim to be NEDBANK *****) The had was to much of my personal details, making it quite believable and I could call back. I luckily was not trapped, however for security reasons, I called the ***** Unit, we agreed to suspend all my account and I would go into the bank to reset usernames, passwords etc. In the past 2 weeks - I have been unable to transact AT ALL on either business nor personal accounts despite being going to the bank and logging multiple calls. Thursday this week in the afternoon(virtually 2 weeks later), I manage to get some transactions flowing while again in the bank. I am still not able to get my payment and transfer limits to what they were or change the as i see fit (and it is MY MONEY) hence am unable to pay SARS and move funds once as opposed to in multiples. I will be claiming back any/all penalties due to the above from NEDBANK. No single department has been able to fully resolve, tardiness and incorrect feedback even when logging calls with client services - simply never ending. I should be billing Nedbank at my hourly rate for this as well at this point.