NEDBANK *********** STAFF HOMEOWNERS INSURANCE REPEATED PATHETIC SERVICE ALL ROUND

So here we go again on another property of mine same pathetic response from Nedank Insurance. Water coming out of my wall in the kitchen destroying the cupboards. spoke to Daisy. She tells me there would be 2 excess one for the leak and one for the result of damage. I have never had to pay 2 excess resulting from one problem. I specifically said that we cannot see any pipes yet she logs it for pipe leaking. Was told that they will send someone so plumber calls he says that this is for a contractor, contractor calls says its for a leak detection and so the blame is shifted. No one arrives. So I call helpdesk to escalate speak to Mahodi who transfer's me to Karabo. I tell her that I been shanted around and that no one has come out to see to the problem and I am furious. Her response so someone came out and the problem was resolved. Didn't listen to a word I said. So I repeat myself and tell her that she was not listening. by this time I am really angry. her response "wonderful" can you believe the incompetence. I have several times told them I will not deal with FOGI as they have shoddy sub contractors that came in cars no equipment no logos of plumbing or uniform not forgetting how they took pictures of my building premises and not the plumbing problem. Then I call again as no one helped speak to Priscilla by now my battery is almost dead as I have wasted all my time trying to resolve this problem. I tell her to get a Manager or supervisor to call me urgently regarding my concerns. Simply was not done. This morning I was transferred to a Bianca who is in complaints logging. She said that she will mark this as urgent. Its now :11:53 am still no one out. Get through to Sipho who says that this department is closed after me getting a complaints reference number early morning I was told they don't work on weekends. Shocked tried explaining he could not see logic. He put me back to reception who then transferred my to the complaints department lady Gugu. Hold for Bianca , Tell her that no one has contacted us the kitchen is in a mess and the damage is escalating. She said I should call the very same department whom I called over and over again who did not assist and therefore the logging of the complaint to her in the first place. When I asked her if that made sense she said yes. I then said, in the mean time there is water damage this is urgent. She said someone will help on Monday. Eventually I hang up I AM SIMPLY FURIOUS NEDBANK YOU HAVE A BUNCH OF *********** PEOPLE THAT WE SO DEARLY PAY YOU TO TAKE CARE OF US IN A CRISIS SITUATION. Prior to hanging up I reminded her that we have an insurance policy of which they are in breach of. I am taking this to the ombudsman. She responded I must do what I need to do.

PATHETIC SERVICE AGAIN FROM NEDBANK PAID IN FULL FOR THE YEAR. INSURANCE PREMIUMS FOR THE PAST 24 YEARS. THIS IS HOW WE GET TREATED!!!!