Nedbank ***********

Early January I had made a payment to a third party but with the incorrect reference no so they could not allocate it. I asked them to allocate it to the correct ref no but they needed POP. I sent it to them and they responded that since the payment is from a 3rd party they need an affidavit. When I checked the POP it had my ****en surname on it. I then asked Nedbank to check for me and I was told that the profile is on my married surname but the documents are on my ****en surname. How the hell is that even possible as this was a brand new account that I opened! The next week, I had a problem where I could not access my accounts on the app. When enquiring, I was told I need to go to the bank to Fica. I went to the bank and waited in the que for over an hour. Once inside and busy with a teller, the Manager kept telling the teller she had cash services clients and she eventually asked me to wait for her to just go that side quickly but the manager kept bringing people for cash services leaving me to just sit and wait. After eventually making a scene, she got someone else to help me and I was told by him that my FICA was not done when my account was opened. Now I'm being told that I have to go to the bank with my ID and marriage certificate to change my surname on my documents! Nedbank keeps messing up and expect me to go and damn follow long ques because of there stuff ups!!!