NEDBANK INCOMPETENCY AND INEPTITUDE

Nedbank used to be a bank I would recommend to my clients. I coach new small entrepreneurs and assist them with registration of their businesses. I used to recommend NEDBANK to all my clients. Today I regret for misleading people about this bank. The service is shoddy and unprofessional. Their call centre staff seem to be clueless and rude. Furthermore their services in general are reaching the rock bottom. I sometimes find myself haveing to apologise for the recommendations. I had my bank card retained by the ATM for no apparent reason. Worse still the card is swallowed by one of their machines and not by a foreign bank. I am told that I must pay for replacement card. I ask why should I pay because this happened without being my fault. Nevertheless they still insist I pay for replacement. The same thing happened to my joint business card. I cant access my account and am told I need to go get my partners if I want to get back my card. I need my card a.s.a.p. I'm distraught because the other partner is note even in he country. Plras help