Nedbank incompetence reached ridiculous

I picked up while scanning through my transactions that a card replacement amount had been charged. I opened nedbank online chat and was referred to the branch (case ref ********** 2). I immediately called call centre and requested to block the ordered card. I was told that card had been blocked and case opened and I was to be called and updated on the findings of the investigations (case ref ********** 6). Then something strange and out of the blue I was travelling I went to filling station and put fuel but I was unable to pay on card machine and when I went to the ATM my card was retained. I was far away from home and in long-distance travel. I suffered substantial loss of business as I was unable to make on time for meeting with my clients. I had to wait at the filling station for over 5hours and my wife had to sort alternate means to send cash to me as I had only my nedbank card but which was now blocked and taken by ATM. On the same day while stuck at the filling station I get nedbank sms and I quote "dear client your case has been resolved and closed". Based on the above chronology of events that occurred to me courtesy of Nedbank staff incompetence. I want nedbank to open case and investigate my following concerns/ critical questions: (1) who is this staff so *********** to block clients card and does not bother to double check what is the net-effect of his/her actions (I have suffered significant financial losses) (2) what motivated the staff to block my card while I had reported that the card to be blocked was the card that I had flagged was ordered **********ly (3) how will nedbak compensate me for the financial losses that I suffered and incurred as result of negligence on part of nedbank staff (4) In the first instance when card replacement was ordered **********ly why did nedbank security checks and measures fail to detect that this was ***** (5) I believe the manner the card replacement was ordered for my account, passed through all security layers and was charged to my account and a card was on its way to be delivered obviously point to an inside job that nedbank needs to treat with seriousness and get to the bottom of this case and deal with the culprits (6) I believe this is inside job because why was no sms generated and sent to me to alert me that a card ordered was to be delivered within whatever period and indicate the branch it was to be delivered as standard security measures practice There are some many inconsistency and issues to raise wrt how nedbank staff have reacted and responded to the security breach in my account that it raises concern if indeed all is well in-terms quality services and security of our accounts. Kindly nedbank respond to above few questions and please give me feedback on the findings to all these matters. Thanks