Nedbank incompetence

Had shared on the 6th of March a debit order change for my bank and a date change - it was accepted and processed.

The date change was not then in affect the following month and now Nedbank is refusing to change it though it is there fault for not doing what was instructed nor what was done on the form given to them.

The attitude from the Call Centre was nothing they can do it and it is what it is. How is that fair? How is that customer service? It is utterly ridiculous. It is not my fault that Nedbank administration did not do their job, and now they making it my problem.

Worst of all when I asked for it to be escalated I get hung up on. Call was at 09.10am on the 23rd of April.