Nedbank incompetence and poor record keeping

I am writing to expose Nedbank’s shocking incompetence in handling review processes, a failure that has caused severe financial and reputational harm. Despite clear legal documentation, Nedbank has repeatedly:

1. Failed to recognise a magistrate-ordered rescindment ignoring binding court instructions 11 years ago 2. Incapable of distinguishing between a formal withdrawal and a clearance certificate, despite explicit evidence provided (including a registered FORM 17.4).

The Facts: - A formal withdrawal notice was issued in 2014 - Nedbank still demands a "clearance certificate" for a process that was legally terminated years ago, proving gross negligence. - The bank’s actions falsely label the consumer as "under a red flag," damaging their credit profile and defaming their financial standing.

Nedbank’s Unacceptable Response: - Ignored submitted legal documents. - Blamed external parties while refusing to update their own records. - Forced the consumer into endless loops of bureaucratic escalation with zero resolution.

I did not evade poverty and destitution to be treated without dignity.

I have grave concern how such incompetence by a billion rand enterprise would affect the vulnerable South African community Regards Dr P PhD-holder