Nedbank Incompetence

App**** Telephonic for an over-draft facility spoke to an agent by the name of Thelma Mapipa on the 29/07/2019 she went through the whole process and at the end requested my ID and Payslip. I sent all the requested documents to *** from that date till the 1/08/2019 have had feed back from the Agent and i have further escalated her to the client Services department to my surprise I'm still be ignored i have sent numerous emails and calls to the department but the line is just busy Nedbank services are very poor I'm so disappointed by this behavior please see email trail as proof

I will be moving my account to FNB the service there is the best

---------- Forwarded message --------- From: Client Feedback <***> Date: Tue, Jul 30, 2019 at 2:29 PM Subject: RE: Query regarding Thelma Mapapi To: Lerato Maqekoane <***> Good Day Thank you for your email. Please note that this is an automated response and we will respond to your email correspondence within 24 hours. Should you require to log an urgent complaint you may contact us on ***. Our office hours are as follows, Monday to Friday from 08h00 to 17h00 Saturday from 08h00 to 12h00 Your email has been forwarded to the relevant business unit for a speedy resolution. For general enquiries and service requests, please contact ***Kind Regards, Client Service Support