NEDBANK INCOMPETANACE

i opened my private wealth account on 14 December 2023 and on Wednesday the 8th of February my account was blocked, i called my pvt wealth manager and she didnt Melda Lishiba and she didnt know what is going on. she then asked me to send her my id as my account was blocked due to FICA, i didnt understand as this account was new and my business account is actve. i sent it and she advised it will be sorted, Thursday morning my account is still not working, and she advised i must go to the branch cos she cant assist me. Friday i went to the branch and they said 24 hours, till today Monday 12 February my account is still blocked, called Nedbank and they telling me Fica still hasn't unlocked my account and they don't know why. i spoke to Sphiwe, Bandile and their manager who also cant seem to assist me. why do you block people account without notice and also please advise why we need to do fica every month with nedbank. the service i have received in the past couple of days is incompetence... if anyone asks me ill advise them to never open an account with you, if you can do this to private clients what happens to the normal individual ?

please open the account so i can transfer my money out and move to another bank that takes their clients seriously,