Nedbank **** in the personal loans department and they cover for each other

I am a highly aggrieved client.

My name is Zandile Annastasia Luvuno I took a personal loan with nedbank in 2020 January of R208 000 initially , with a repayment instalment of R7132 over a period of 72 months as stated on the contract.

I missed 3 instalments [R21396] in 2020 then in 2022 I made an arrangement to decrease my instalment to R5000 for four months. [R8523]

Later in 2022 I was called to the branch in 2022 to bring an amount of R11 000 to cover the arrears that had occurred as a result of the arrangement which had taken place for four months, of which I did go to the branch and paid the amount.

My expectation was that I will be settling the loan this month of January 2025, at an amount +-R30 000 however when I got to the bank I was told that my months increased by 16 months because of the 3 missed instalments in 2020 and the arrangement of four months whereby I paid R5000 instead of the R7132. This really took my by surprise and when I asked for an explanation none was given to me and I was highly pressured to settle the account on the day at R86 000 as they threatened that if I do not each day going forward the account will accumulate R1000 per day. I then settled the loan .

I still didnt have anyone to explain what has caused the amount to be at R86 000 , with an extension of 16 months without my knowledge. How can R21 396 + R8 528 suddenly be R86 000 as I never missed any payment after and it the loan term was ending in the month of January. My expectationwas that i would pay R21396 with their interest and the last installmentof R7132 but i was made to pay R86 000. A "specialist" at nedbank took on this case but she did no calculations only sent me the report that was forwarded to her by personal loan department. The R11 000 is also not acknowledge. I then phoned the call center and what the person on the other end of the phone was reading to me on his screen was contradicting the breakdown that was later sent to me on a computer spreadsheet not statement.

I am really unhappy with how I have been ****** internally of my hard earned money, I have children and a family to support and yet I have been ****** of so much money without any clearance.

They called and shouted and said I only deserve a refund of R500

Zandile Annastasia Luvuno.