Nedbank imali, can't help feeding the community

I sent money via imali to a community feeding program on Thursday, they went to the atm to withdraw the money and they received a notice that there might be a delay in the deposits and they need to allow two days for the money to reflect, they went the following day only to receive the same message as for the third time. I called the call center 16h16 28/03/2020 to find out what the problem is. Now the feeding program could not buy food to feed the people for two days...... The nedbank call center agent advised that the money will be sent back to the sender and tat the sender must pay again and then I can call the call center back on Monday.... She also advised that they have a error on the imali app in call center..... The organization that is responsible for feeding people can still not buy any food as this service has a error. Monday maybe after calling the call center I should have a awnser on where this money is.... 1st why allow transverse to imali if they know the service is down 2- why offer a service that doest work I am discussed in the call centers attitude, discussed to be a nedbank client, I will be moving my account back to fnb, never in 14years have I had a error like this.