Nedbank *******ly deducts money from my account -

In November I received an SMS from Nedbank that the home insurance was canceled due to lack of payment. As I have a debit order to make payments, this could not be the reason and was done unilaterally without contacting me or my personal banker. I complained and received an updated contract initiating 2043. I rep**** that this was unacceptable and did not accept this. Nedbank has now deducted money from my account, without my consent. Everyone I speak to is unable to help me because it s above their pay grade and promised to call back. This never happened. The Complains Department unable to help. The ***** Department refuses to regiser this and will not investigate or report bac to me. Bottom line - don't get a bond or insurance from Nedbank. If you do you are on your own and have no recourse if there is a problem don;t expect any help or even answers. Your person banke has no authority to do anything for you. In my case she was unabel to even speak to the insurance deepartment.