Nedbank ignoring clients

Just a little background, I bank with Nedbank, and never missed payments on my Credit Card or Personal Loan which I have with them.

I have an existing personal loan with Nedbank, which I wanted to extend. So I got pre-qualified for the amount I requested but I had to settle my Lewis account as part of this loan extension, which Nedbank will do if I send them the settlement letter.

So I went to Lewis stores and faxed them the settlement letter.

I got a reply back that it is an invalid settlement letter, please note Lewis personally gave this letter to me. In the reply they did not state any reason for it being invalid, and I never heard from them again.

So guess what I'm about to do Nedbank, I'm now also going to give you the middle finger and switch banks to FNB this Saturday.