Nedbank ignores Portuguese speaking customers

Nedbank refuses to assist Portuguese speaking customers. Refuses to reimburse monies incorrectly paid.

On 22.8.2021 my wife went to pick 'n pay Oakfield in Benoni, at the till she paid with the Green backs card R300, she was then told that the money did not go through, so she paid R300 with her American Express debit card. Upon reviewing her account she found that the money was taken on the points card (so she had paid twice for the goods bought).

We contacted the store manager who was very helpful, he contacted the bank which asked to speak to my wife. When we told them that she was Portuguese and could not speak to the bank official in English, they refused to speak to me, her husband, but got a person to speak to her in Spanish. As Spanish is not the same as Portuguese my wife and the bank official could not understand each other, so after a while we gave up.

On Sunday 29.8.21, we tried again at ***, my wife spoke in Portuguese to a Mocambican born bank official called Ismael who said that my wife could only be helped on Monday. He promised to phone my wife on Monday morning at 08h00. Monday morning came and went, no one called, my wife is still R300 short on her account. This has been a really frustrating experience.

E R DE JESUS ***