1 reviews | Active since Nov 2015
Nedbank ignorance
<p>I have been a Nedbank customer for over 25 years. I recently app**** fora credit card and was informed via sms that the card would be available at my local branch in 5 working days. i.e. Friday 27 January.</p> <p>After numerous relephone calls to the branch concerned I was informed that the card was there and that I would receive an sms shortly to inform me thst the csrd was ready for collection. Tuesday 31 January.</p> <p> </p> <p>On Wednesday 1 February I queried as to the status of the card.</p> <p> </p> <p>I received the following responses:</p> <p> </p> <p>The card is at my designateed branch.</p> <p> </p> <p>The card is still with the couriers.</p> <p> </p> <p>I cannot tell you where the card is.</p> <p> </p> <p>The card has not yet been issued.</p> <p> </p> <p>I am concerned that somebody has my card and is busy running up my credit.</p> <p> </p> <p>Do not respond positively to the latest TV campaign advertising Nedbank.</p> <p> </p> <p>Service sucks|</p> <p> </p> <p>Regards </p> <p>Tony Armstromg</p> <p> </p> <p> </p> <p> </p>
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
I do not question your integrity but I am sceptical regarding promises from Nedbank employees to "get back to me". It does not happen. Hopefully you can break the mould.
Regards
Tony Armstrong
I do not question your integrity but I am sceptical regarding promises from Nedbank employees to "get back to me". It does not happen. Hopefully you can break the mould.
Regards
Tony Armstrong
You must be joking although this is no laughing matter.
I have just received an email from Fathima Reddy informing me that there is no record since 2006 of my having app**** for another card. This despite the fact that I have the card in my possession.
Is there anybody at Nedbank who knows what the hell is going on?
There is no chance that I will convert my complaint status. In fact if there was the option of a negative rating I would gladly make use of the option.
Nedbank's communication system is non-existent both internally and with your customers.
Please do not inundate me with a plethora of emails from people who are utterly clueless.
Regards
A V Armstrong
(a disatisfied customer who is seriously considering another banking option)
You must be joking although this is no laughing matter.
I have just received an email from Fathima Reddy informing me that there is no record since 2006 of my having app**** for another card. This despite the fact that I have the card in my possession.
Is there anybody at Nedbank who knows what the hell is going on?
There is no chance that I will convert my complaint status. In fact if there was the option of a negative rating I would gladly make use of the option.
Nedbank's communication system is non-existent both internally and with your customers.
Please do not inundate me with a plethora of emails from people who are utterly clueless.
Regards
A V Armstrong
(a disatisfied customer who is seriously considering another banking option)
It is an absolute pleasure to interact with Nedbank employees who actually care and are competent.
Fathima Reddy and Nocolas Govender are 2 exceptions to the lack of competence and indifference of the other employees I have encountered.
This indifference extends to their CEO who does not even have the decency to acknowledge a communication let alone respond. To him customers are merely another commodity.
If it were not for dedicated employees such as those mentioned above Tim Brown might find himself taking a short position in the commodity market.
Once again many thanks to Fathima and Nicolas.
Regards
Tony Armstrong
It is an absolute pleasure to interact with Nedbank employees who actually care and are competent.
Fathima Reddy and Nocolas Govender are 2 exceptions to the lack of competence and indifference of the other employees I have encountered.
This indifference extends to their CEO who does not even have the decency to acknowledge a communication let alone respond. To him customers are merely another commodity.
If it were not for dedicated employees such as those mentioned above Tim Brown might find himself taking a short position in the commodity market.
Once again many thanks to Fathima and Nicolas.
Regards
Tony Armstrong