Nedbank, Identity? Get it in writing

Sadly,the rating doesn't go to minus...4yrs ago I lost my job,1 month later my wallet was ******.All my cards were were used, once @ Identity, to whom I have sent countless affidavits and case numbers... My Nedbank Garage card was used daily,for months.Multiple transactions, daily,always at the same place! Here too I sent endless affidavits and case numbers.I went into the the bank @least 6 times that year to close the account. Each time reassured that the account was definitely closed,even receiving a zero-balance statement.Then the Nedbank calls started (don't worry ma'am the account is definitely closed),SMS',MBD ATTORNEYS, more SMS'.I diligently answered every call and explained the situation, to no avail...So both companies have blacklisted me and I can't get a job because of it.