Nedbank: I Need Senior Management to Take Ownership of My Complaint

Nedbank , I Am Done Being Passed From One Department to AnotherI am extremely angry and frustrated with Nedbank at this point.

I need my complete MyPocket transaction history on an original Nedbank statement, in English. That is all.

As a client, I should be able to access my own transaction history at any given time. If the historical transactions are not available through the online banking/app, then I expect Nedbank to be able to provide them to me directly.

Instead, I have been passed from one person to another, spoken to employees and managers, dealt with the complaints department and received numerous reference numbers.

And yet I still don't have what I asked for.

I have even been told that the transactions information could not be provided. After challenging this, the issue was eventually understood but I am STILL being sent around trying to get my own banking information.

How is this acceptable?

I have followed the proper channels. I have spoken to the people I was told to speak to. I have been patient. I have explained the same issue repeatedly.

Yet here I am. Still no resolution.

I am not prepared to wait another week or two.

I am also not prepared to be referred to another ordinary complaints department, another call-centre agent or another person who simply gives me another reference number.

I am asking for this complaint to be taken to senior executive management / the Office of the Chief Executive and for someone with actual authority to take ownership of the matter.

I want one competent person to review all my existing complaints and reference numbers, understand what has happened, and resolve this.

I don't want another referral.

I don't want another reference number.

I WANT MY STATEMENTS.

Nedbank, I am asking you directly: Are you telling me that, as your client, I cannot obtain my own complete transaction history?

If not, then please stop sending me around in circles and fix the problem.

I have always heard people say that Nedbank is such a good bank. After this experience, I can honestly say: I am regretting my decision to bank with Nedbank.

I expect this complaint to be taken seriously and escalated to someone senior enough to actually resolve it.

Please don't send me back to another *********** department. I have already been through that process. I need someone with authority to take ownership and assist me.