Nedbank, I need a refund urgently!

I am writing to urgently request a refund for an erroneous debit from my account.

I paid the final installment on my Nedbank Home Loan on 24 February. Despite this, on 4 March, Nedbank debited an additional R1580 from my Capitec account.

Bianca at Velile Tinto and Associates, who has been managing my account on behalf of Nedbank, advised me to contact Capitec to reverse the transaction. However, Capitec was unable to do so.

I subsequently called Nedbank on 5 March. I was transferred between four different departments, including Home Loans, and no agent was willing or able to assist me with processing my refund.

This is highly unacceptable. Please treat this matter as urgent and contact me to arrange the immediate refund of the R1580.

I look forward to your prompt response.

Sincerely, Brian