Nedbank I am dumbfounded!

I am unemployed but I have a large sum of money in a fixed deposit at Nedbank. I am struggling at the moment due to unforeseen circumstances but I was confident that because Nedbank has so much of my money they would help me, right? WRONG! I went to my local branch yesterday, Monday the 3rd December, 2018. I spoke to a consultant about my situation and was told NO I couldn't have a bank loan and NO I couldn't release MY funds unless someone had died. I asked her why if they have all my money as security they wouldn't approve a bank loan, her reply: you are unemployed. When I told her it didn't make sense she just sat and smirked at me. Funny thing is is that Nedbank is making money off of MY money. They take commission every time I do a forex transaction which is hundreds of Rands, I am making this bank rich but they can't help me?! Yes I am earning interest on my fixed account but they charge more than double that when they use MY money for bank loans to other people. I am not a stupid person and this approach to a customer seems very unprofessional.