SC
Suzelle C

1 reviews | Active since Jan 2017

31 Jan 2017, 11:24

NEDBANK HURTS SA BUSINESS

<p>Ned bank has or had a customer for the past 15 years, very happy to have the customers money in the bank.</p> <p>After the customer was a victim of a farm attact he fell very ill, and had to tavel abroard to his home country to get treatment. The day he left he went to Nedbank to get money for his trip, he was informed the his account has been frozen, due to incorrect CC documentation. Customer being from Norway was not good in English or Afrikaans did not understand the problem.</p> <p> </p> <p>The bank informed the Customer that he needs to Re - Register the old CC and then only they can activate the bank Account that has more than R 300 000.00 in it. This is a bussiness account and now this business is standing due to Nedbank not wanting to suply him with old bank statements that Cipro needs to Re - register the Old CC.</p> <p> </p> <p>He has been working on this for the past 6 months with NO joy!</p> <p> </p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply31 Jan 2017, 12:12
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team