Nedbank household insurance

Good day called Nedbank insurance over 3 weeks ago regarding my inverter,microave and fridge.The items were collected the Monday about 12pm and advised it will go for testing which takes 2 days.I followed up on Friday and the consultant advised they only have a quote for the fridge and the microave.Requested to speak to manager to escalate and Tanya informed me that they could get a quote for the inverter,she advised me to get a quote.I emailed the quote to Tanya yesterday and followed up with a call,the consultant advise Taya was on a call and she confirmed mynumber and said Tanya will call back,im still waiting.I sent a follow up email this morning,still no responds.I have been without my items for3 weeks now.It very frustrating getting this poor service from nedbank