Nedbank Household Insurance

GoodDay I would like to report on the bad service I received from Nedbank. My building had a leak from the roof due to the heavy rains ee experienced over the last 3 weeks. I called my Insurance to log a call on the 28th and I only received feedback on the 29th with a reference number which they refer to as a claim number. On the 30th I received notification that the call has been assigned to C Spirit. After many follow up's someone named Rihan eventually came out on the 3rd of February to do an inspection. I was told by Rihan that a report will be sent through to Nedbank the following day which would be the 4th of February. Thereafter there was no contact or notification so I called in many times to follow up and was given the run around eventually I got a hold of Takane Shongwe on the 10th of February she notified me that some tiles were missing and the brandrings were rotton. This is not what I was told by the inspector. And she also stipulated that the claim has been rejected. I am extremely upset as this is not the kind of service delivery I expected from a huge financial firm like Nedbank. To date I have not received anything in writing. Claim number is C***. I trust that this issue will be addressed urgently as I am a customer of Nedbank for over 20 years and I expect good customer service.