Nedbank House Insurance - Horrible Service

We have had the worst experience with Nedbank home insurance (not household, the structural insurance). We logged a claim 3 weeks ago and not a single call back or follow up from them. It took 3 calls from my side. Shockingly they did not know what was going on with the claim. Eventually, speaking to the third different consultant, she gave me the number of the agents who was given the job to assess damages. She had tasked me, their client, to follow up with their agent. Nevertheless i called the agent only to find out that Nedbank has not even sent the job card or any sort of notification to them in the first place. So i called Nedbank again to which they had no clue as to why this had happened. I then asked to speak to the claims manager to which i was on hold for 10 minutes, then cut off, called back again and was on hold again for a long time. I asked the consultant for the managers direct number and when i called the number did not exist. I called yet again and another consultant arranged for a different agent to come out to assess. 1 week after the assessment Nedbank still does not attempt to make any contact with me. Instead i had to call them for feedback. AGAIN!!!

Absolutely putrid service from Nedbank. We will definately be cancelling our policy with them.