Nedbank Horrible Service on Credit Cards Applications

I have been with Nedbank since 2005. Recently, I app**** for an additional credit Card through Call Centre and was asked to send the documents to ***. I sent the documents twice, and after 2 weeks, I have made numerous followups and all I get are the case numbers over case numbers without anyone telling me what's the status of my application. Some call centre agents doesn't even know what they are talking about and you could tell they don't have a clue.

I am considering moving to other banks and move all my short investments away as it's clear Nedbank doesn't even know how to retain their clients.