Nedbank = ********** Service

I app**** for a loan on my offers on the banking App on Sun 8 t h Aug which was approved and said I would receive the pay out within 1 business day. Didn't expect much due to the public holiday. Then on Wednesday, I received the contract docs on email. Today is Friday but still no money in my account. This is the reason I loathe dealing with banks. My interaction with Nedbank is nauseating ! ! ! I would much rather opt to willing go to the electric chair then deal with an institution that prides themselves in ********** service. This is my first issue.

My second issue is that my Nedbank Amex card expired in July. I was hospitalized in May so I sent my husband to collect my new card at the Centurion branch ofcourse with the necessary consent docs and proof of identity but the card was not there as yet. Then I went in June to collect the card, waited for over 35mins only to be told yet again the card was not there but I should wait to get an sms from Nedbank then come back to collect the card. Lo and behold, I have still not received the sms. And yes, you've guessed it, the card has expired. Now my subscription linked to that card has been cancelled due to the card's expiration. Such an inconvenience for me.

So no, I do not want you to call me and apologize. Each interaction with you is pain-staking. Rather just ensure that payment of the loan be made asap as I waited long enough considering many other financial institutions are far quicker at this that you. Also, send my new Amex Platinum card to the Woodlands Branch, Pretoria East and then text me to collect it. I'm sure this request are simple enough. Thanks