Nedbank- ********** Customer Service toward Elderly

During this time of COVID-19 one would have thought some empathy and consideration would have been extended. Had to take my mum to sort out her account. She's 77, has multiple chronic conditions and could not stand in the queue for a long time. However, no option for elderly to be assisted quicker or for special queue.Lady was actually very rude and didn't even want to listen-said something like "there are other people in the queue who are older". I observed and could not find anyone that looked over 50 in the queue. Staff inside who finally handled the query was better and friendlier and more patient, hence the 2 stars instead of 1.