1 reviews | Active since Jun 2016
Nedbank "HonFee" deductions charge on Positive Account Balance
<p>Good Day,</p> <p> </p> <p>On Sunday 02-10-2016 I had a positive balance in my Nedbank Savvy Account.</p> <p>To be specific, R1926.52 according to my NEDBANK Internet banking balance and my SMS balance.</p> <p>I swiped R150.00 at Menlyn Cinnabon & purchased items worth R201.19 at Dischem that Sunday, which would leave my balance still in a POSITIVE after those 2 swipes.</p> <p> </p> <p>On Tuesday I received a notice that my balance went into an overdraft balance of R650.67, which I couldn't understand because I did not swipe again with my card & I DIDN'T EVEN TAKE AN OVERDRAFT OPTION WITH NEDBANK!</p> <p>Also, one of my debit orders declined due to this "insufficient funds" issue (that I was not aware of) that was suppose to go off on my account with NEDBANK on the 1st of October 2016 OR the total of the debit order was suppose to been kept back and the total balance removed from the available balance so that I know that debit order still needs to go off.</p> <p> </p> <p>Now, because NEDBANK is to slow with allocating transactions towards your account and available balance they charge me R90 PER transaction I swiped for that was suppose to DECLINE if I don't have any funds in my account.</p> <p> </p> <p>A total of R270.00 was taken by NEDBANK because THEY ARE TO SLOW TO KEEP A SERVICE I PAY FOR UPDATED.</p> <p> </p> <p>****I want my R270.00 back because the fault is not on my side****</p> <p>I have taken up the issue with a NEDBANK staff member and they said that they cannot refund this money. I have to submit a complaint with HELLO PETER.</p> <p> </p> <p>This is NEDBANK *****ing your money.</p> <p>I've been a cliebt with NEDBANK all my life, but situations like this will let me close my account and move to another bank.</p> <p> </p> <p> </p>
Dear Simone,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Simone,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
