RM
Rirhi M

1 reviews | Active since Jun 2019

04 Jun 2019, 17:43

Nedbank Honfee and unpaid debit order fee

My account was charged with a honfee of R90. I went into spar on Saturday and had a positive balance I swiped for R240. This amount of money was taken off available balance. My debit orders then went off on sunday. One of the debit orders returned unpaid (R193 debit order) n was charged an unpaid fee of R150. Then Tuesday was charged a Hon fee of R90 for a transaction. That took place on Saturday when my account had a positive balance. Apparently this is nedbank honoring my transaction when I had insufficient funds. The money went off n wasn't available to me anymore for use. If the money wasnt taken off my available balance my debit order would have paid. So at the end of the day I'm stuck with a Hon fee of R90 And unpaid fee of R150 due to nedbank system. These fees need to be refunded to me.

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Replies (2)
Nedbank
Nedbank's reply05 Jun 2019, 07:45
Official
Dear Rirhi 

Thank you for bringing this to our attention. Our Team will be in touch with you to assist further.
 
Kind regards

Client Service Support

RM
Rirhi M's update10 Jun 2019, 05:42
Reviewer Update
Nedbank has been no help at all. They send a standard email n never respond to your follow up questions. The service has really been pathetic