BM
Brie M

1 reviews | Active since May 2016

31 Jul 2017, 09:01

Nedbank Hon Fee for What???

<p>Good day</p> <p> </p> <p>On 25 July I had 3 debit orders going off my account, but surprising I have been charged Hon fee by 3. This is a debit order why am I charged Honour fee and yet the debit orders didn't even reflect on my account on the day. There was enough funds to cover the debit orders and never the less if not it always get returned. I need those Honour fees reversed immedialtey and make sure this never happens again. The confirmation of the debit order was received on my SMS the following morning why was it not done on the same day then, you had to wait so that you charge me the Honur Fee. I am not happy the way you keep on operating on my account. Yes banking with you does not mean that you can do as you please on my hard earned money.</p> <p>Hope this will be resolved today as I need that money back in my account.</p>

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Replies (3)
Nedbank
Nedbank's reply31 Jul 2017, 09:09
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

BM
Brie M's update02 Aug 2017, 09:48
Reviewer Update

Good day

Nicolas, Tessa Amstrong it's a pleasure dealing with you, thank you so much for resolving my problem, and yes I understand the way the account work now.

My account sorted and I am your Happy customer. Tessa I will pope in, in Greenstone Branch to meet your Team leaders.

Thank you again for the best service.

Nedbank
Nedbank's reply02 Aug 2017, 10:13
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team