NEDBANK HOMEWONERS PATHETIC CUSTOMER SERVICE

I am disgusted at the poor customer service from Nedbank Insurance Department. It is my first experience doing a Homeowner cover claim and I now regret changing to them. I logged a claim on the 6th of February after that big storm we had. To date i.e 22 February I have had no response from them. I called almost every day. Calls get put on hold and disconnected. My claim was assigned to Zanele who is unreachable. I then logged a complaint with Customer service on 15th February , got reference number and it was assigned to a Mrs Reshica, whom needless to say never bothered to contact me. I eventually left a message and was contact by Zanele. Whilst talking, the call got cut off, and she never bothered to call back. I can not call back as the calls never get answered. Such pathetic service from a large organization!!!